Frequently Asked Questions
01. The order
What products does Naomi Flower Shop offer?
Naomi offers a wide range of exquisite floral arrangements, bouquets, and gifts for various occasions, including weddings, birthdays, anniversaries, and corporate events.
What areas do you deliver to?
We deliver to all cities in Macedonia. To check if we deliver to your area, please enter your delivery address during the ordering process, and our system will verify eligibility.
How can I place an order?
You can place an order through our website naomi.mk. Simply browse our collections, select your desired items, and proceed to checkout. Follow the prompts to provide delivery details and complete your purchase.
Do you accept Cash on Delivery (C.O.D.)?
Unfortunately, cash on delivery is not included in our mode of payment. However, we do have other payment methods (Credit Cards: Visa, MasterCard, . . .) that might be convenient for you.
02. Shipment
Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before a specific cutoff time. Please check our website or contact our customer service for more details.
Can you deliver on a specific time of the day?
We cannot guarantee the arrival of the delivery at a specific time of the day – mostly when it’s peak season.
Due to the perishable nature of flowers, please ensure that delivery information is accurate to avoid delay or non-delivery.
How do I know if my order is processed?
Once payment has been settled and confirmed you will receive an order confirmation email. We will schedule your specific delivery date for dispatch.
Kindly provide accurate contact information of sender and recipient just in case we will be needing your details during the delivery process and dispatch. Every attempt is made to ensure timely delivery of flowers. However, during holiday peak-season, poor weather or traffic conditions, delays may occur.
03. Services
Can I make changes to my order after it has been placed?
Once an order is confirmed, changes may be possible within a certain timeframe. Contact our customer service as soon as possible, and we will do our best to accommodate any modifications.
Can I include a personalized message with my order?
Yes, during the checkout process, you will have the option to include a personalized message. Our team will ensure it is beautifully presented with your floral arrangement or gift.
Are there any seasonal promotions or discounts?
Yes, we frequently offer seasonal promotions and discounts. Keep an eye on our website, subscribe to our newsletter, or follow us on social media to stay informed about the latest deals and special offers.
04. Care & customization
How do I care for the NAOMI flowers?
We recommend keeping our arrangements away from direct sunlight and extreme heat; keep them in a cool and dry place. We also suggest avoiding contact with water. Additionally, do not remove from its original box and do not put anything on top of the flowers.
Are The NAOMI flower arrangements customizable?
Yes, we offer customization options. You can choose the type of flowers, colors, and arrangement style. Our skilled florists will work with you to create a personalized and beautiful design.
What is your return policy?
We strive to provide high-quality products. If you are not satisfied with your purchase, please contact our customer service within 24 hours of receiving your order, and we will work to address any concerns.